Refund policy

Refund policy

This policy applies to purchases made from Mamba Bikes Pty Ltd (Mamba) at mambabikes.com.au.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty items

If your item arrives damaged, is faulty, or is not as described, contact us with your order number, a description of the problem and photos where you can. We will work out the right remedy with you, which may be a repair, a replacement or a refund.

Warranty

Mamba e-bikes come with a 2 year warranty on the frame and a 1 year warranty on the motor, controller, display, battery and charger. Warranty claims are handled by our team in Australia.

Change of mind

We do not accept returns or offer refunds for change of mind. Please choose carefully, and contact us before you order if you have any questions about sizing or which model suits you.

How to contact us

Email george@mambabikes.com.au or call 0457 638 206.